Privacy Policy
ASMII – Save The Sight Foundation (“ASMII,” “we,” “us,” or “our”) operates the website [https://asmiieyes.com] and provides eye care services in partnership with Comet Eye Hospital, Kolkata. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site, book an appointment, or otherwise interact with our services.
Please use our Site and services only if you agree with how your information is handled as described below.
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1. What Counts as Personal Information
Personal information is any information that can be used, directly or indirectly, to identify you — including information that becomes identifying when combined with other data we hold. It does not include information that has been fully anonymized or aggregated such that it can no longer be traced back to you.
By using the Site, booking an appointment, or availing any of our services, you voluntarily provide us with personal information — which may include medical information — and consent to its collection, use, and disclosure as set out in this Privacy Policy. If you are sharing information on behalf of someone else (for example, a family member or a minor), you confirm that you are authorized to do so.
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2. Information We Collect
2.1 Information You Provide Directly
When you fill out a contact form, book an appointment, or communicate with us via chat, email, WhatsApp, or phone, we may collect:
– Full name, phone number, and email address
– Date of birth / age and gender
– Address or location
– Reason for visit or health concern you choose to share
– Appointment preferences (doctor, date, time)
– Insurance details, where applicable
2.2 Health Information
As a medical facility, we collect health-related information directly from you or generate it during consultations and treatment — including diagnosis, prescriptions, test results, existing patient ID, and treatment history. This is treated as sensitive personal data and handled with the additional safeguards described in Section 6.
2.3 Automatically Collected Information
When you browse our Site, we may automatically collect:
– IP address and approximate location
– Browser type and device information
– Pages visited, time spent, and referring URLs
– Cookies and similar tracking technologies (see Section 9)
2.4 Information from Third Parties
We may also receive information about you from:
– Google Business Profile reviews and interactions
– Social media platforms (Facebook, Instagram, LinkedIn, WhatsApp Business) if you contact us through them
– Third-party appointment, scheduling, or communication tools we use to deliver our services
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3. How We Use Your Information
We use the information we collect to:
– Schedule and manage appointments and provide consultations and follow-up care
– Respond to inquiries submitted through forms, chat, or WhatsApp
– Send appointment reminders, confirmations, and service updates
– Process payments where applicable
– Improve our Site, services, and patient experience
– Investigate and resolve complaints or disputes
– Comply with legal, regulatory, and medical record-keeping obligations
– Analyze Site traffic and usage patterns, in aggregated or anonymized form where possible
– Send promotional communications, only where you have opted in — you may unsubscribe at any time by emailing us at the address in Section 12
We do **not** sell your personal or health information to anyone.
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4. How We Share Your Information
We share information only as needed to provide our services, and require anyone we share it with to protect it to an equivalent standard:
– Medical staff and specialists at ASMII / Comet Eye Hospital directly involved in your care
– Service providers who support Site hosting, appointment scheduling, payment processing, communications (including WhatsApp Business or SMS gateways), and analytics, under confidentiality obligations
– Legal or regulatory authorities, where required by law, court order, or to protect the rights, safety, or property of ASMII, our patients, or others
– Business transfers — in the event of a merger, acquisition, or sale of assets, subject to the same confidentiality protections
We do not share your health records with any third party for marketing purposes without your explicit consent.
4.1 Cross-Border Data Transfer
Some of our service providers (for example, cloud hosting or analytics platforms) may process data on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers apply data protection standards consistent with this Policy and applicable Indian law. By using our Site, you consent to this transfer where applicable.
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5. Protection of Sensitive Health Data
Given the sensitive nature of medical information, we apply additional safeguards, including:
– Restricted access to patient records on a need-to-know basis
– Secure storage of physical and digital medical records
– Confidentiality obligations binding on all staff and specialists
– Secure transmission practices for any data shared electronically
Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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6. Data Retention
We retain your personal information for as long as necessary to provide our services or as required under applicable law, including medical record-keeping regulations. De-identified or aggregated data may be retained longer for research and statistical purposes, subject to legal requirements.
If you discontinue services with us, we have no obligation to retain your data indefinitely and may delete it — except where retention is necessary to comply with legal obligations, prevent fraud, or resolve disputes.
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7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable law, you have the right to:
– Access the personal data we hold about you
– Request correction or updating of inaccurate or incomplete data
– Request erasure of your personal data, subject to legal and medical record-keeping requirements
– Withdraw consent for non-essential processing (e.g., marketing communications) at any time
– Nominate another individual to exercise your rights in the event of death or incapacity
– File a complaint with the Data Protection Board of India if you believe your rights have been violated
If you choose not to share certain information, or withdraw consent for information you’ve already given us, we may not be able to provide the services for which that information is necessary.
To exercise any of these rights, contact our Grievance Officer using the details in Section 12.
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8. Confidentiality and Information Security
We use reasonable technical, administrative, and physical security measures to safeguard the information you share with us, and maintain internal policies to prevent unauthorized access. We also require third parties we share data with to adopt equivalent security practices.
We are not responsible for loss, unauthorized access, or harm arising from misuse of your personal information, unless it is a direct result of our own negligence or non-compliance. If you suspect any unauthorized access to your account or data, please notify us immediately using the contact details in Section 12.
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9. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
– Remember your preferences
– Understand how visitors use our Site (via tools such as Google Analytics)
– Improve Site performance and content relevance
Cookies used for these purposes do not store your Personal Information directly. You can control or disable cookies through your browser settings; doing so may limit some Site features.
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10. Third-Party Links
Our Site may contain links to third-party websites, such as social media platforms or partner organizations. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies separately.
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11. Children’s Privacy
Where a minor’s information is collected — for example, for pediatric eye care — it is collected with the consent and involvement of a parent or legal guardian, in compliance with applicable law.
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12. Contact Us / Grievance Officer
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
ASMII – Save The Sight Foundation
Address: 391(375), M B Road, Birati, Kolkata 700049 (Opp: 237 Bus Stand)
Phone: 033 2527 2527, 9804338133
Email: asmii.comet@gmail.com
We will respond to your request within a reasonable time as required under applicable law.
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13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page shows when it was last revised. Your continued use of the Site after any update constitutes acceptance of the revised Policy.
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This Privacy Policy is provided for general informational purposes and should be reviewed by a qualified legal professional before publishing, to ensure full compliance with the Digital Personal Data Protection Act, 2023, and any other applicable healthcare or data protection regulations in India.
